machinalia
Build your agent
AI support agents for developer-first SaaS

Support that speaks your product's language.

Machinalia resolves technical questions, troubleshoots APIs, and turns every conversation into useful product context—24/7.

Build your support agentSee how it works
  • Grounded in your docs
  • Understands logs and code
  • Escalates with context
Machinalia agent
Online · grounded in 1,284 sources
Investigating

Developer

The webhook signature fails only in our Node SDK. Can you help?

Checking SDK docs, changelog, and recent incidents

This matches a signing change in v4.2. Your handler is reading the parsed body, but verification requires the raw request body. Here is the framework-specific fix:

// Express middleware
verifySignature(req.rawBody, signature, WEBHOOK_SECRET)
Node SDK docsv4.2 changelogWebhook runbook

Resolved automatically

Purpose-built for technical products where generic answers are not enough

  • API platforms
  • Developer tools
  • Infrastructure SaaS
  • AI products

Beyond a chatbot

A technical support agent that can actually investigate.

Give developers fast, accurate help without forcing your engineers to live in the support queue.

Knows the whole product
Ground every response in your docs, SDK references, changelogs, runbooks, and previously solved conversations.
Answer grounded in approved sources

source: /docs/webhooks/signatures

version: node-sdk@4.2.1

confidence: 0.94

Debugs before it answers
Collects the right environment details, interprets errors, follows technical runbooks, and narrows down root causes.
Takes safe action
Connect product tools and APIs so your agent can inspect state, run approved workflows, and verify outcomes.
Escalates like a teammate
Routes edge cases to the right person with a concise summary, attempted fixes, evidence, and customer impact.
Gets better with every resolution
Turn approved answers and engineer feedback into reusable support knowledge without maintaining another knowledge base.

From scattered knowledge to reliable support

Launch an expert agent without rebuilding your stack.

Machinalia connects to the systems your team already trusts, then works alongside support and engineering.

  1. Connect your product knowledge
    Sync documentation, code examples, changelogs, runbooks, tickets, and internal notes. Access controls stay intact.
    01
    Step 01
  2. Define tools and guardrails
    Choose what the agent can inspect or change, when it must ask for approval, and which situations require a human.
    02
    Step 02
  3. Deploy where developers ask
    Meet customers across your help center, in-app chat, email, Slack, or Discord with one consistent support brain.
    03
    Step 03

Built for the hard questions

Let your team focus on product work, not repeat investigations.

API & SDK troubleshooting

Interpret error messages, compare implementation details, and share version-aware examples.

Integration guidance

Walk developers through auth, webhooks, environments, migrations, and third-party configuration.

Incident deflection

Recognize known incidents, communicate current status, and avoid duplicate escalation during a spike.

Support-to-product signal

Surface recurring friction, documentation gaps, and feature demand from real conversations.

Questions technical teams ask us

Everything you need to know about adding a Machinalia agent to your support workflow.

Give every developer an expert answer

Build a support agent your engineers will trust.

Show us your docs and support workflow. We will show you what Machinalia can resolve from day one.

Talk to the teamExplore the product
Start with your real questions
Test the agent against the technical cases your team sees every week.
Open Start with your real questions
Keep your current stack
Map sources, channels, actions, guardrails, and escalation before rollout.
Open Keep your current stack